rajaeropaTerms of Use

Our terms outline the conditions under which we at rajaeropa provide our online entertainment service, available where local law permits. When you open an account with us, you agree to these terms and our commitment to transparent account management, secure deposits and withdrawals, and fair dispute resolution.

This page explains how we handle your data, what happens when you fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and how we settle disputes. We've designed these terms to be clear and enforceable across the jurisdictions we serve.

Account Opening and Verification

When you join rajaeropa, we require identity verification under our Know Your Customer (KYC) policy. You'll provide your full name, date of birth, and a valid ID document. This step protects both you and our platform from fraud and ensures compliance with local regulations in Jakarta, Surabaya, Bandung, and Medan.

Your account remains your responsibility. You must keep your password secure and notify us immediately if you suspect unauthorised access. We do not store passwords in plain text; we use industry-standard encryption. If you forget your password, our account recovery process sends a reset link to your registered email address.

Account security: We recommend enabling two-factor authentication on your rajaeropa account and using a unique password not shared with other services.

Deposits and Withdrawals

We at rajaeropa accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you initiate a deposit, the payment processor confirms the transaction and credits your account balance. We do not charge deposit fees; your payment provider may apply their own terms.

Withdrawals are subject to verification. Once you request a withdrawal, our team reviews your account activity and KYC status to prevent fraud. This review window typically takes one to three business days. During major holidays such as Idul Fitri or Idul Adha, processing may take longer. We settle withdrawals back to the original payment method you used for your deposit.

Minimum withdrawal amounts vary by payment method; check your account settings for current limits.
We do not process withdrawals to third-party accounts or cryptocurrency wallets.
If a withdrawal fails, we credit the funds back to your rajaeropa balance within one business day.

Bonus Terms and Conditions

rajaeropa may offer welcome bonuses or promotional credits to new and existing players. Any bonus is subject to specific terms: you must meet playthrough requirements before withdrawing bonus funds, and bonuses may apply only to certain game categories. We reserve the right to modify or withdraw bonus offers at any time.

Bonus abuse—such as rapid deposit and withdrawal cycles designed to extract bonus value without genuine play—may result in account suspension and forfeiture of bonus funds. We monitor for such patterns automatically.

Dispute Resolution

If you believe a transaction on rajaeropa was processed in error, contact our support team with your account details and transaction ID. We investigate disputes within five business days and respond with our findings. If we find an error, we correct it immediately. If we find no error, we explain our reasoning in detail.

Our services are available only where applicable law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Note: These terms are governed by the laws of the jurisdiction in which rajaeropa operates. Any legal action must be brought in the courts of that jurisdiction.

Our rajaeropa Policy on Data and Privacy

We protect your personal data according to industry standards. Your account information, payment history, and game activity are encrypted and stored securely. We do not sell your data to third parties. We share information only with payment processors, fraud-prevention services, and legal authorities when required by law.

You may request a copy of your data or ask us to delete your account at any time. Account deletion is permanent and cannot be reversed. Any remaining balance is forfeited unless local law requires otherwise. We retain transaction records for seven years to comply with financial regulations.

rajaeropa operates across multiple regions and payment ecosystems. Whether you deposit via DANA in Jakarta or use e-wallet in Surabaya, your account data is protected under the same encryption and access controls. Our commitment to transparency means we explain how your data flows through our system and who has access to it.